Total Quality Management

Reverse Logistics Trends & Practices Dr. Dale Rogers Center for Logistics Management University of Nevada CLM Reverse Logistics Conference Sao Paolo, Brazil 3/24/2004 23 March 2004 1 Reverse Logistics Executive Council Mission The Reverse Logistics Executive Council is a not for pofit --r professional organization whose purpose is to: develop best practice industry standards that take costs out of the system for consumers, retailers and manufacturers;…

GURUS OF QUALITY 100 Years Of Juran by Debbie Phillips-Donaldson, editor H e’s witnessed two world wars, numerous other military conflicts, the rise (and fall) of countless new inventions, humans’ first space explorations and 17 U.S. presidents. He’s survived anti-Semitism, poverty, emigration, the childhood loss of his mother and the Great Depression. Living through 100 years of such profound changes and events would be noteworthy enough. But Joseph M. Juran has been much more…

Vicente F. Controle da qualidade total (no estilo japonês). Belo Horizonte: Editora de Desenvolvimento Gerencial, 1999. COLE, Robert E. Reengeneering the corporation: a review essay. Quality Management Journal, July 1994. CROSBY, Philip B. Quality is free. New York: New American Library,1979. CROSBY, Philip B. Zero Defects. Quality Progress, Febr. 1992. DAVENPORT, Thomas H. Reengenharia de processos. Rio de Janeiro: Campus, 1994. DEMING, W. Edwards. Quality,…

The ever increasing need of quality and speed in product and process development has been lead many academics and practitioners to development and applications of concepts and methodologies such as QFD and concurrent engineering. This paper presents a review on some QFD approaches intended to cope with the concept and practice of concurrent engineering. The paper is concluded with some discussion on the merits and drawbacks of the approaches “KEYWORDS”: quality function…

technique, goal or philosophy Just in Time management has been recently great prominence throughout the world, in view of the great need to reduce costs to the production area. With this work, we show a fairly succinct and accurate, that philosophy can be translated into production without inventory, waste disposal, system of continuous improvement of process etc. Anyway, this system of Japanese culture (birthplace of Just in Time in the 1970s) is composed of management practices that…

[pic] Wendy’s Analysis Khalid Al-Ajmi Neil Commerce Terrell Matthews Anil K Cheerla MBAD 271: Strategic Management Professor Gary Bojes Table of Contents Executive Summary 3 Background 4 Mission Statement 4 Vision Statement 4 Analysis of Strengths: 5 Strength 1 5 Strength 2 6 Strength 3 7 Analysis of Weaknesses 8 Weakness 1 8 Weakness 2 9 Weakness 3 10 Summary of Strengths and Weaknesses 11 Internal Factors Framework 12 Three Core…

Curitiba, v.7, n.1, p.19-33, jan./jun. 2004 |19 Revista da FAE Reflexões sobre a Gestão da Qualidade Total: fim de mais um modismo ou incorporação do conceito por meio de novas ferramentas de gestão? José Vicente B. de Mello Cordeiro* Resumo Após um período de grande popularidade entre as empresas ocidentais nas décadas de 1980 e 1990, a Gestão da Qualidade Total ou Total Quality Management (TQM) vem, nos últimos anos, sendo preterida em favor de novas técnicas e modismos de…

surgiu no Japão. 2 - Foi nos EUA o primeiro país a praticar em escala ampla a Administração da Qualidade Total, popularizando a abordagem e a sigla TQM. 3 - A TQM – Total Quality Management teve uma origem, por meio de uma pessoa chamada de Armand Feigenbaum, atribuído a ele a introdução da TQM no mundo, em1957. 4 - O outro guru que contribuiu muito com a Total Quality Management e o nome dele é W. EDWARDS DEMING, onde nos EUA, foi considerado o pai do controle da qualidade.…

WEB AULA 1 Unidade 2 – Administração da Qualidade Total (TQM – Total Quality Management) – Olá, alunos! Vocês sabiam que a estratégia da produção é considerada um padrão? – Padrão, professor? Sim, padrão! – Professor, explique isso em outras palavras. – Tudo bem! Então, vamos para as explicações. O fato da estratégia da produção ser considerada um padrão, é a mesma coisa que dizer que esta é, pois, um conjunto de decisões estratégicas. Portanto, a estratégia da produção não é uma única decisão

of the leading quality theorists and to review the quality lexicon. The works of many quality "gurus", including Deming, Juran, Feigenbaum, Crosby, Taguchi and Ishikawa, are commonly known and talked about. Each of these theorists has added his part to the total quality management (TQM) whole, while developing specific individual quality concepts that may not always seem to be in agreement. At heart, all emphasize the basic tenets of what has come to be known as TQM: top management…