Historia da alpargatas

Reverse Logistics
Trends & Practices
Dr. Dale Rogers
Center for Logistics Management
University of Nevada

CLM Reverse Logistics Conference
Sao Paolo, Brazil
3/24/2004

23 March 2004

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Reverse Logistics Executive
Council
Mission

The Reverse Logistics Executive
Council is a not for pofit
--r
professional organization whose purpose is to: develop best practice industry standards that take costs out of the system for consumers, retailers and manufacturers; provide on-going benchmarking; return causal information in order to improve the entire Reverse Logistics process. www.rlec.org
3/24/2004

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SUPPLY CHAIN MANAGEMENT
Integrating and Managing Processes Across the Supply Chain
Information Flow
Tier 2
Supplier

Manufacturer

Tier 1
Supplier

Logistics
Purchasing
Production

Customer
Marketing

PRODUCT FLOW

Consumer/
End-user

Finance

Supply Chain Management Processes

R&D

CUSTOMER RELATIONSHIP MANAGEMENT
CUSTOMER SERVICE MANAGEMENT
DEMAND MANAGEMENT
ORDER FULFILLMENT
MANUFACTURING FLOW MANAGEMENT
SUPPLIER RELATIONSHIP MANAGEMENT
PRODUCT DEVELOPMENT AND COMMERCIALIZATION
RETURNS MANAGEMENT

Source: Adapted from Douglas M. Lambert, Martha C. Cooper, Janus D Pagh, “Supply Chain Management: Implementing Issues and Research
3/24/2004
Opportunities”, The International Journal of Logistics Management,”, Vol. 9, No. 2 (1998), p. 2.

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•Fixing a product for resale or reuse
•Make product reusable •Conserve resources AR
Asset Recovery
•classification and disposition of returned goods, surplus, obsolete, scrap, waste and excess material
•maximizes returns on value •minimizing costs and liabilities •recover economic value
•Minimize
waste quantities

$

CRC
Central Return Centers
•processing facilities devoted to handling returns quickly and efficiently imposes procedures and good processes on a firm’s reverse logistics operations.
•Reduces disposition cycle