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the significance of followers? xi 1 3 3 4 7 10 15 15 17 20 25 27 31 31 32 33 34 36 39 2. 3. vi Contents Part II 4. Approaches to Management Managing for Results Planning Setting objectives and targets Organizing Making things happen Managing Strategically Strategy Strategic management Developing a shared vision Developing strategic plans Strategic capability Managing for Performance High-performance culture High-performance work systems Managing individual performance Managing team performance Managing the Business On being business like Preparing a business plan Making a business case Financial budgeting and control Cost–benefit analysis Management Skills Communicating Report writing Making presentations Motivating Coaching Decision-making Delegating Facilitating 41 43 44 45 49 49 54 54 55 56 57 58 60 60 62 66 68 71 72 74 75 77 78 79 80 82 85 88 89 91 93 99 5. 6. 7. 8. Contents vii Giving feedback Networking Problem-solving 9. Managing Systems and Processes Managing systems Managing processes Examples of systems and process management The conflict and challenges of managing systems and processes Managing Health and Safety The importance of health and safety in the workplace Health and safety policies Conducting risk assessments Health and safety audits Health and safety inspections The distinction between risk assessments, audits and inspections Accident prevention Occupational health programmes The responsibility for health…

concept Successful sustainable development in balance with social needs and goals 1. The basis of our strategy comprises our products and innovations, which create value for our business and society. 2. Our everyday business practices in dealings with our suppliers, employees and customers are aligned to sustainability. Core areas include compliance, product stewardship, a responsible human resources policy and sustainable supplier management. 3. In addition, with our foundations and…