Síndrome da pressa

HURRY UP SYNDROME
Original idea from Jeanne McElhatton & Charles Drew

Take your time !
Aviation's worst disaster, the terrible KLM / Pan Am accident at Tenerife,, was due in great part to schedule pressure p r o b I e m s experienced by both flight crews. The Air Line Pilots Association (ALPA) conducted an eighteen month, three country investigation of this accident, with an emphasis on the human factors of flight crew performance, ALPA found that the KLM crew had strong concerns relating to duty time, specifically that they would be able to return to Amsterdam that evening and remain within their duty time regulations. They also expressed concern about the weather and its potential to delay the impending take-off. The cockpit voice recorder indicated the KLM captain said, "Hurry, or else it [the weather] will close again completely". Pan Am's crew was equally concerned with potential weather delays. They were detained for more than an hour due to the KLM flight crew's decision to refuel. The KLM aircraft and fuel trucks blocked the taxiway, thus preventing Pan Am's departure. These schedule related problems set the stage for the catastrophe that followed.

HURRY-UP STUDY
This review of the Hurry-up Syndrome is an adaptation of a research study in which we examined 125 ASRS incident records that involved time related problems. We define Hurry-up Syndrome as any situation where a pilot's human performance is degraded by a perceived or actual need to hurry or rush tasks or duties for any reason. These time related pressures include the need of a company agent or ground personnel to open a gate for another aircraft, pressure from ATC to expedite taxi for take-off or to meet a restriction in clearance time, the pressure to keep on schedule when delays have occurred due to maintenance or weather, or the inclination to hurry to avoid exceeding duty time regulations.

Editor : Copyright © Smartcockpit.com / Ludovic ANDRE

PAGE 1

version 01

ERRORS AND