Itil osa

ITIL® V3 Operational Support and Analysis (OSA)
Course Length: 5 days Course Code: ITILV3OSA day period and includes approximately 35 hours of student-instructor interaction; a 1.5 hours formal certification exam on the afternoon of the fifth day, or the following week. The Minimum number of students per session is 6 where the maximum is 18. The course approach combines theoretical and handson knowledge transfer, including individual and group practical exercises. Note The success in achieving this certification is highly dependent upon participants' effort in doing their homework, and self-study before and during the program. Therefore, it is highly recommended that:  The exam is scheduled one week to maximum two weeks after the training to allow sufficient time for preparation.  Course participants purchase the appropriate OGC publication to complete at a minimum 12 hours of personal study by reviewing the syllabus and the pertinent areas of the ITIL Service Management Practice core guidance, in particular Service Strategy and Service, Service Design and Service Transition publications

Course Description
ITIL® is a set of best practices guidance that has become a worldwide-adopted framework for Information Technology Services Management (ITSM) by many Public & Private Organizations. Since early 1990, ITIL® has been evolving from focusing on Functions and Processes under versions 1 and 2 to focusing on the Full Service Lifecycle Management under version 3. In addition to the existing benefits of aligning IT goals and objectives with the business, improving quality and reducing cost of operation; ITSM and ITIL® V3 now emphasizes the following areas:  Assist in transforming IT Service Management onto a strategic business asset  Assist in defining and managing the complete lifecycle of IT Service Management Process  Provide guidance on the development of Services Strategy, the development of Service Design, the Transition of Services from current to desired