The Way Research

Call Quality Practices 2010 Measuring the Customer Experience While companies can measure customer satisfaction through customer focus groups, customer contact follow-up telephone surveys, and written satisfaction surveys, the results are often not timely enough or detailed enough to help individual agents understand their impact or contribution. A call monitoring session on the other hand, if done correctly, can instantly deliver a wealth of customer information, gauge individual…

The current issue and full text archive of this journal is available at www.emeraldinsight.com/1044-4068.htm A cross-cultural comparison of intragroup conflict in The Netherlands and Brazil Daan Bisseling Universiteit van Amsterdam, Amsterdam, The Netherlands, and Intragroup conflict 151 Received 23 June 2009 Accepted 4 November 2010 Filipe Sobral Brazilian School of Public and Business Administration, Getulio Vargas Foundation, Rio de Janeiro, Brazil Abstract Purpose –…

Mispredicting Affective and Behavioral Responses to Racism Kerry Kawakami, et al. Science 323, 276 (2009); DOI: 10.1126/science.1164951 The following resources related to this article are available online at www.sciencemag.org (this information is current as of January 8, 2009 ): Updated information and services, including high-resolution figures, can be found in the online version of this article at: http://www.sciencemag.org/cgi/content/full/323/5911/276 Downloaded from…

Nation of Animal Lovers “A British boy had a dog named Paddy. The dog died. His mother was worried about the child’s reaction to his death, as she knew he loved the dog. The kid arrived home and asked: - Mom where's Paddy? She said: - Well, actually Paddy died… - Oh that's too bad. The boy went to his room. After two hours he came back downstairs and asked: - Mom where's Paddy? She replied: - I told you son, Paddy is dead. The kid went hysterical: - Oh my God, Paddy is…

Gaming for reading A feasibility study on the use of video games to engage adults with low literacy in reading for pleasure June 2010 Contents: Executive Summary ............................................................................................. 3 Chapter 1: Redefining reading........................................................................... 5 Chapter 2: Existing research............................................................................... 9 Chapter 3: A…

presents doctoral research addressing the problem of applying a reuse based approach to the early phases of software development, reusing requirements models. Our proposal is aimed at defining meta-model for requirements diagrams, a Petri net based approach for representation of requirements models, and an approach to compare the requirements proposed by the software developer against the domain requirements models stored in a repository. Being able to determine the similarity between the…

RECREATIONAL ACTIVITIES AS An IMPORTANT TOOL TO FOSTER English grammar teaching and learning IN CLASSES For young adults Dissertation present to ufpa as a requirement for the degree of Lincenciatura em Letras _Habilitação em Língua Inglesa, supervised by Teacher André Lima. SOURE-PARÁ 2010 VANESSA PALHETA RODRIGUES RECREATIONAL ACTIVITIES AS An IMPORTANT

OF THE TECTONIC INFLUENCE OF THE TROMBETAS GROUP IN THE AQUIFERS FROM MANAUS AND PRESIDENTE FIGUEIREDO REGION Emerson Sanches Universidade Federal do Amazonas MORPHOSTRUCTURAL ANALYSIS OF THE TECTONIC INFLUENCE OF THE TROMBETAS GROUP IN THE AQUIFERS FROM MANAUS AND PRESIDENTE FIGUEIREDO REGION Emerson Sanches Universidade Federal do Amazonas Research Question Along geological faults in Presidente Figueiredo, Amazonas, water springs from the Trombetas Aquifer, recognized as one…

minute before getting into bed together, to be gentle with her because she is still a virgin. "But you were married." the man wonders. "Yes" the young woman sighs, "every night he would lie next to me in bed and tell me how wonderful it's going to be, until both of us would become tired and fall asleep". That is what Kevin Roberts, the worldwide CEO of Saatchi & Saatchi Advertising and the originator of "Lovemarks", reminds me of. Roberts became CEO of Saatchi & Saatchi in 1997, after…

AMORIM THE REALITY OF THE TEACHING OF ENGLISH TEACHING MIDDLE SCHOOL BASED IN THE NEW PCN: A VISION CRITICAL COMPARISON -FIJ- FACULDADES INTEGRADAS DE JACAREPAGUÁ 2012 VITORLEY GIL DE AMORIM THE REALITY OF THE TEACHING OF ENGLISH TEACHING MIDDLE SCHOOL BASED IN THE NEW PCN: A VISION CRITICAL COMPARISON Work Msc Presented in English Language course -FIJ- FACULDADES INTEGRADAS DE JACAREPAGUÁ 2012 THE REALITY OF THE TEACHING OF ENGLISH TEACHING MIDDLE SCHOOL BASED…