Gerencia de conflito

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A cross-cultural comparison of intragroup conflict in The Netherlands and Brazil
Daan Bisseling
Universiteit van Amsterdam, Amsterdam, The Netherlands, and

Intragroup conflict

151
Received 23 June 2009 Accepted 4 November 2010

Filipe Sobral
Brazilian School of Public and Business Administration, Getulio Vargas Foundation, Rio de Janeiro, Brazil
Abstract
Purpose – The purpose of this study is to examine and compare the effects of emotional and task conflict on team performance and member satisfaction in two distinct cultures, Brazil and The Netherlands. Design/methodology/approach – A survey with 366 team members and interviews with 20 team managers were conducted. To analyse data and test the proposed hypotheses, hierarchical regression analyses were used. Findings – Findings suggest that cultural differences between these two countries not only influence the way intragroup conflict is experienced, but also its impact on members’ satisfaction and group performance. In Brazil, emotional and task conflict were both negatively associated with individuals’ satisfaction and perceived team performance, while in The Netherlands no significant relationships were found between both types of conflict and team performance. Research limitations/implications – Several limitations of this research must be recognized: the use of self-report measures that may have some inherent social desirability bias; and the use of linear regressions to test relationships that may be non-linear. Practical implications – This paper shows that managers need to focus on differentiating emotional and task conflict and find ways to seize the potential of task-related conflicts. Originality/value – The paper sheds light on how culture influences intragroup conflict and its impact on team outcomes, enlightening the role of cultural context in conflict research. Keywords Conflict, Culture,