Group Revenue Management

real estate loans, long-term financing, lines of credit for the agricultural and cattle-raising sectors, general business lines of credit, debit and credit cards, savings deposits, demand and time deposits, funds, investment, brokerage and asset management. As of December 2011 Banrisul served its customers in 1,278 points, distributed in 442 branches (401 in Rio Grande do Sul, 25 in Santa Catarina, 14 in other Brazilian states, one in New York and one in Grand Cayman), 275 banking…

Global Services 100 Annual Survey. The annual edition covers in-depth industry analysis and review, as well as survey analysis and the GS100 List. Sitel made several of the lists including: • Top Global BPO Vendors • Top Contact Center and Customer Management Vendor • Top 20 Employers Quotes from the survey: “Sitel identifies web-based interactions as the biggest trend in 2011 and finds its strategies to be a step in this direction.” “Sitel is helping to drive self-service and…

that investigated the competitive advantage in companies which have implemented strategic management tools associated with their leadership practices. This opinion research has been conducted with executives of private companies in the following industry segments : Telecommunications, Mining and Energy which in 2001 had achieved revenues between US$ 1.500 million and US$ 6.000 million. Within this group, the companies selected were the ones that have already implemented ERP, are…

CERTAINTY IS UNCERTAINTY, 162 Harvard Business Review | July–August 2007 hbr.org Robert Meganck MANAGING FOR THE LONG TERM | BEST OF HBR | The Knowledge-Creating Company Deeply ingrained in the traditions of Western management, from Frederick Taylor to Herbert Simon, is a view of the organization as a machine for “information processing.” According to this view, the only useful knowledge is formal and systematic – hard (read: quantifiable) data, codified…

Fundamentals of Total Quality Management Fundamentals of Total Quality Management Process analysis and improvement Jens J.Dahlgaard Division of Quality and Human Systems Engineering, Linköping University, Sweden Kai Kristensen Aarhus School of Business, Aarhus, Denmark and Gopal K.Kanji Centre for Quality and Innovation, Sheffield Hallam University, Sheffield, UK LONDON AND NEW YORK Text © Jens J. Dahlgaard, Kai Kristensen and Gopal K. Kanji 2002 Original…

Desde a inclusão de uma reserva até o check-out, todos os passos são monitorados por esse aplicativo 01/05/2007 13:40 Matéria publicada na edição 55, maio de 2007 Os softwares de gerenciamento hoteleiro, também chamados PMS – Property Management Systems são requisitos básicos na operação hoteleira como eficiência, segurança e rapidez no atendimento. Mesmo não sendo visíveis para os hóspedes, os softwares são imprescindíveis para os meios de hospedagem de qualquer porte, pois…

sustainability strategy and its new areas of focus in the “Strategy & Management” section and in the focus issue articles. You can find up-to-date information on the subject of water featured as a focus issue last year in the “Ecology” section. Our Performance Report gives an overview of all other facts and figures that are relevant to sustainability management in the Group, allowing the reader quick and easy access to data on our Group-wide sustainability performance. In this Sustainable…

Definition 5-2 Customer Profile 5-3 Marketing Plan 5-4 Sales Strategy 5-5 Distribution Channels 5-6 Advertising, Promotion, PR 5-7 Competition 6-1 Risk/Opportunity 7-1 Management Team 8-1 Capital Requirements 9-1 Exit/Payback Strategy 9-2 Financial Plan 10-1 Assumptions 10-2 Financial Statements 10-3 Conclusion 10-4

RESF.AN~ COK/ltEUTIOt~ d Power, Politics, and MIS Implementation M. L V ] ~ ~ A/fred P. Sloan School of Management, Massachusetts Institute of Technology INTRODUCTION M. Lynne Morkas specializes in the organizational issues that surround the use of advanced information technologies. Among these are the impacts of computer-based technology, res/stance to systems, requirements onalysis for office automation, structuring and managing the information systems resource in organizations, and…

society manages its scarce resources it must also allocate the output of goods and services that they produce. It must decide who will eat caviar and who will eat potatoes. It must decide who will drive a Porsche and who will take the bus. The management of society’s resources is important because resources are scarce. Scarcity means that society has limited resources and therefore cannot produce all the goods and services people wish to have. Just as a household cannot give…