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prestação de serviços personalizados, atendimento, Clientes, resultados, relacionamento. abstract The sector post- sales has the function of narrow the relationship between the client and the company, through it, you can have a wide vision of which the weaknesses of the company and where there may be improvements, moreover, the sector is contributor to the generation of sales increase and strengthening of image, for acts directly with the customization of the services provided. But…

Obergefell v. Hodges, a Suprema Corte e o Common Law Daniel Gallo Pilger Gabriel Cordeiro Sales Rodrigo Bley Santos RESUMO: O artigo propõe uma análise da recente decisão da Suprema Corte americana, Obergefell v. Hodges. Particular atenção será dada a alguns dos principais componentes do sistema de Common Law, como o mecanismo de precedentes e a função dos juízes constitucionais. Esta análise de caso, espera-se, demonstrará com maior clareza a diferença característica do sistema americano no

Inc., is not associated with any product or vendor mentioned in this book. LIMIT OF LIABILITY/DISCLAIMER OF WARRANTY: THE PUBLISHER AND THE AUTHOR MAKE NO REPRESENTATIONS OR WARRANTIES WITH RESPECT TO THE ACCURACY OR COMPLETENESS OF THE CONTENTS OF THIS WORK AND SPECIFICALLY DISCLAIM ALL WARRANTIES, INCLUDING WITHOUT LIMITATION WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE. NO WARRANTY MAY BE CREATED OR EXTENDED BY SALES OR PROMOTIONAL MATERIALS. THE ADVICE AND STRATEGIES CONTAINED…

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that many books lack. It spans all types of M&A and restructuring transactions and covers all the relevant knowledge from the academic research to the practical legal, accounting, and regulatory details. The book is up-to-date and teaches the state of the art techniques used today. The book contains numerous cases and spreadsheet support that enable the reader to put into practice everything that is covered. The combination of great writing and active case learning make this book…

Bogan e Michael English (McGraw-Hill, 1994); Strategic Benchmarking, de Gregory Watson (John Wiley & Sons, 1993); Benchmarking - A Signpost to Excellence in Quality and Productivity, de Bengt Karlof e Svante Ostblom (Wiley, 1993); e The Benchmarking Book, de Michael Spendolini (Amacom, 1992). 7- Brainstorming - É uma técnica para reuniões de grupo que visa ajudar os participantes a vencer as suas limitações em termos de inovação e criatividade e possui quatro regras de ouro: nunca…

linked to database efforts (Bickert 1992). Another narrow, yet relevant, viewpoint is to consider relationship marketing only as customer retention in which a variety of aftermarketing tactics is used for customer bonding or staying in touch after the sale is made (Vavra 1991). A more popular approach with recent application of information technology is to focus on individual or one-to-one relationship with customers that integrates database knowledge with a long-term customer retention…

believing in one another. It was because of that friendship, and that belief, that we set out on the journey to explore the ideas in this book and eventually came to write it. We met twenty years ago in a classroom—one the professor, the other the student. And we have worked together ever since, often seeing ourselves along the journey as two wet rats in a drain. This book is not the victory of an idea but of a friendship that we have found more meaningful than any idea in the world of…

literature[2, 4-14]. A paradigm shift is clearly under way. In services marketing, especially in Europe and Australia but to some extent also in North America, and in industrial marketing, especially in Europe, this paradigm shift has already taken place. Books published on services marketing[15-17] and on industrial marketing[18-20] as well as major research reports published are based on the relationship marketing paradigm. A major shift in the perception of the fundamentals of…

pesquisa-ação, estudo de caso. Quanto aos fins a pesquisa foi explicativa, pois tem como principal objetivo tornar algo inteligível, justificando-lhe os motivos. Visa, portanto esclarecer quais fatores contribuem para a ocorrência de determinado fenômeno. (SALES, 2005, p.11) O trabalho teve como objetivo mostrar como a implantação de um software pode melhorar a rotina do setor contábil e de seus usuários, por isso é considerada explicativa. Quanto aos meios a pesquisa é considerada…