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EDITION ARMSTRONG’S HANDBOOK OF MANAGEMENT AND LEADERSHIP A guide to managing for results Michael Armstrong i ARMSTRONG’S HANDBOOK OF MANAGEMENT AND LEADERSHIP ii This page is intentionally left blank iii ARMSTRONG’S HANDBOOK OF MANAGEMENT AND LEADERSHIP 2ND EDITION A guide to managing for results Michael Armstrong London and Philadelphia iv Publisher’s note Every possible effort has been made to ensure that the information contained in this book is accurate at the time of going to press, and the publishers and author cannot accept responsibility for any errors or omissions, however caused. No responsibility for loss or damage occasioned to any person acting, or refraining from action, as a result of the material in this publication can be accepted by the editor, the publisher or the author. First published in Great Britain and the United States in 2005 by Kogan Page Limited Second edition 2009 Apart from any fair dealing for the purposes of research or private study, or criticism or review, as permitted under the Copyright, Designs and Patents Act 1988, this publication may only be reproduced, stored or transmitted, in any form or by any means, with the prior permission in writing of the publishers, or in the case of reprographic reproduction in accordance with the terms and licences issued by the CLA. Enquiries concerning reproduction outside these terms should be sent to the publishers at the undermentioned…

TAMILNADU DIRECTORATE OF DISTANCE EDUCATION M.B.A. (III Year) Paper – 3.6 Strategic Management Copy Right Reserved for Private use only Paper – 3.6 : Strategic Management Unit 1 The business system – objectives of the business – setting up and balancing the objectives – mission – vision – goals Strategic analysis of functional areas – Production – marketing – human resources – finance – analyzing corporate…

Chris Cooper and C Michael Hall AMSTERDAM • BOSTON • HEIDELBERG • LONDON • NEW YORK • OXFORD PARIS • SAN DIEGO • SAN FRANCISCO • SINGAPORE • SYDNEY • TOKYO Butterworth-Heinemann is an imprint of Elsevier Butterworth-Heinemann is an imprint of Elsevier Linacre House, Jordan Hill, Oxford OX2 8DP, UK 30 Corporate Drive, Suite 400, Burlington, MA 01803, USA First edition 2008 Copyright © 2008 Elsevier Ltd. All rights reserved No part of this publication may be reproduced,…

Business Framework for the Governance and Management of Enterprise IT Personal Copy of: Srta. Fernanda Capitanio Alonso ISACA® With 95,000 constituents in 160 countries, ISACA (www.isaca.org) is a leading global provider of knowledge, certifications, community, advocacy and education on information systems (IS) assurance and security, enterprise governance and management of IT, and IT-related risk and compliance. Founded in 1969, the non-profit, independent ISACA hosts…

Fundamentals of Total Quality Management Fundamentals of Total Quality Management Process analysis and improvement Jens J.Dahlgaard Division of Quality and Human Systems Engineering, Linköping University, Sweden Kai Kristensen Aarhus School of Business, Aarhus, Denmark and Gopal K.Kanji Centre for Quality and Innovation, Sheffield Hallam University, Sheffield, UK LONDON AND NEW YORK Text © Jens J. Dahlgaard, Kai Kristensen and Gopal K. Kanji 2002 Original…

ITIL Version 3 Service Operation ITIL V3 – Service Operation - Página: 1 de 396 The ITIL Core consists of five publications. Each provides the guidance necessary for an integrated approach, as required by the ISO/IEC 20000 standard specification: • • • • • Service Strategy Service Design Service Transition Service Operation Continual Service Improvement. ITIL V3 – Service Operation - Página: 2 de 396 I N D I C E…

Educational, Scientific and Cultural Organization International Hydrological Programme Conflict and Cooperation related to International Water Resources: Historical Perspectives Selected Papers of the International Water History Association’s Conference on The Role of Water in History and Development Bergen, Norway 10-12 August 2001 Edited by S. Castelein and A. Otte A contribution to IHP-VI, Theme 4 “Water and Society”and the UNESCO / Green Cross International…

ISSN – 0871 - 7328 RESUMOS DE TESES VOLUME 20 • ANO DE 2008 0 DOUTORAMENTOS _____ _____ E MESTRADOS 1 DOUTORAMENTOS E MESTRADOS RESUMOS DE TESES - VOLUME 20 ANO DE 2008 Edição: REITORIA DA UNIVERSIDADE TÉCNICA DE LISBOA Departamento de Planeamento e Documentação, da UTL Rua da Junqueira, 86 1349-025 Lisboa Telef. 351-21 361 1745 Fax: 351-21 361 17 00 / 17 (e-mail: sdpublic@reitoria.utl.pt) Internet: http://www.reitoria.utl.pt/ Data: Julho 2010 Composição: Área de Documentação da…