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for the

Réal Bergevin
CEO, The NuComm Corporation

Allen Wyatt

IT'S A NEW ERA IN INTELLIGENT COMMUNICATIONS.
Deliver more effective customer contact with intelligent communications solutions from Avaya—advanced IP-enabled business communications applications that enable you to interact, share information, and work together in real time—anytime, anywhere, from any device. These applications allow you to connect your business to your customers; connect customer service personnel to internal customer databases; access expert resources within your enterprise; and provide status on process outcomes in other enterprise applications—increasing productivity while lowering costs.

SPEED TRANSACTION TIMES. CLOSE DEALS FASTER. MAKE CUSTOMERS HAPPIER. WITH THE AVAYA CUSTOMER INTERACTION SUITE.
This award-winning technology—a comprehensive integrated contact center software suite—is so effective because it is • Fully IP-based, supporting a highly distributed architecture that can enable you to consolidate and extend your contact center applications • Highly available, scalable, and secure • Built on open standards to integrate with other business applications It’s all part of Avaya’s unique approach of embedding communications into the core of business, helping make people more effective, processes more intelligent, and customers more satisfied. Partner with a global leader in contact centers and turn your contact center into a strategic asset for growth.

LEARN MORE ABOUT AVAYA CONTACT CENTER SOLUTIONS AT WWW.AVAYA.COM

Contact Centers
FOR

DUMmIES
AVAYA LIMITED

‰

2ND

EDITION

by Réal Bergevin and Allen Wyatt

Contact Centers For Dummies® Avaya Limited 2nd Edition ,
Published by Wiley Publishing, Inc.