Build client relationship and business networks

Build Client Relationship and Business Networks

Hyatt Hotel & Resort

Kelly Custodio

Contents

Situation Analysis and Overview.......................................................page 03

Communication Strategies................................................................page 04

A training program............................................................................page 05

Clients’ view......................................................................................page 06

Manager’s view.................................................................................page 06

Conclusion.........................................................................................page 07

References........................................................................................page 08 1. Situation Analysis and Overview
Hyatt is a global hospitality company with widely recognized, industry leading brands and a tradition of innovation developed over our more than fifty-year history. Their mission is to provide authentic hospitality by making a difference in the lives of the people we touch every day. They focus on this mission in pursuit of our goal of becoming the most preferred brand in each segment that we serve for our associates, guests, and owners. They support their mission and goal by adhering to a set of core values that characterizes their culture.
They manage, franchise, own and develop Hyatt branded hotels, resorts and residential and vacation ownership properties around the world. As of December 31, 2010, the company's worldwide portfolio consisted of 453 properties.

1.1 Company History

Hyatt was founded by Jay Pritzker in 1957 when he purchased the Hyatt House motel adjacent to the Los Angeles International Airport. Over the following decade, Jay Pritzker and his brother Donald Pritzker, working together with other Pritzker family business interests, grew the company into a North American