Paper Masp

despertar nos leitores que trabalham na área de Operação de Serviços inspiração para a implantação desse processo em qualquer Organização. Palavras-chave: Gerenciamento de Problemas, Operação de Serviços, ITIL, Empresa Pública, TIC. ABSTRACT This paper presents a study about the importance of the Problem Management discipline to the Service Management Area in a Company of Information and Communication Technology owned by the Federal Government. The study is based on a search at the…

and increase productivity. With the application of some methods and tools, highlighted the Single Minute Exchange of Die (SMED) tool that is characterized by its ability to reduce the setup time of the machine by means of quick tool changing. The paper presents a critical view of the process studied pointing the positives and some opportunities for improvement. Keywords: Lean Manufacturing, Kaizen Event, SMED. Lista de ilustrações Figura 1 – Desperdícios do processo produtivo 17 Figura 2 –

of grammar at school, the current trend is not the traditional grammar, but a model of grammar that leads the students to reflect about the real use of the language with its linguistic varieties, including the normative one. The purpose of this paper is to discuss how textual linguistics and functionalism can help in that sense. The contents of textual linguistics focused are mechanisms to build and categorize discourse objects and the textual function of nominalizations. Besides,…

se possam atender os requisitos do projeto sem que se agrida ao meio ambiente de forma descontrolada e irresponsável. E no final mostraremos como nós utilizamos oque nos foi mostrado em sala de aula ao decorrer deste projeto. ABSTRACT This paper contains information about a project information kiosks for the World Cup 2014 in Brazil. The information to be passed kiosk will supply basic information of tourism, accommodation and transport for all city destinations. Let's show…

nowadays more associated with the Greeks and the Romans. Despite the lack of archaeological and textual evidences, it is possible to have an idea of how the homosexuality was approached in the Pharaonic Egypt. In this sense, the aim of this paper is to show the main evidences of this aspect not so well known in the ancient Egyptian culture. Palavras-chave: Egito antigo; homossexualidade; Egiptologia. Keywords: Ancient homosexuality; Egyptology. Egypt; O…

"Girls of the eyes" and "Iris", the first one is aimed to reopen the Dialogue Museum and the second one to offer the sustainability of the actions proposed initially, besides the suggestion of new strategies and activities. The working up of this final paper will certainly exceed the limits proposed in the beginning of this project, in view of the size and complexity that it took along of 2008, the life lessons provided by the Museum’s team and the conscience transformation and paradigms…

competitiveness,so thatsearchesfor its controlandprevention areat leastdesirable. Severalanalysis toolsare available andhelp to controlandprevent failures. Each of the toolsavailablehas specific characteristicsthat favorits use incertain situations. This paper proposesa method forthe integrated useofsome tools, in order toincrease reliabilityof assetsby the combined useof practicesinherent toindividual tools. The workwas based ona literature review ontherelated issues,in searchof the…

a product / service that meets your target audience. Because this way, the Quality Management System seeks to establish the integration of work processes to offer this product and / or service so that it meets customer expectations. Thus, thi s paper aims to study the quality management focused on macrofluxo work processes adopted by a transport company. For this purpose, we developed a qualitative research on the nature of the exploratory and descriptive of the aims, through a case…

Calcular a medida de posição central; 4. Calcular a medida de dispersão; 5. Calcular os limites de controle; 6. Construir cartas de controle; 7. Plotar dados na carta de controle; 8. Analisar cartas de controle; 9. Atuar sobre problemas identificados. MASP: Objetivos: • Resolver problemas de forma sistemática e com uso intenso de ferramentas da qualidade, com envolvimento da equipe; • Transmitir para outros a história da solução de um problema. Etapas: • Identificação do problema •…

de Qualidade o Sistemas para Internet e Software Livre Ouvir Ler foneticamente Dicionário - Ver dicionário detalhado Ouvir Ler foneticamente Dicionário - Ver dicionário detalhado 3 - Abstract This paper aims to present some flaws in the company Software Developer of the products it develops. There are many factors that now motivate firms to review their current models of IT management. Among them we mention: the increasing complexity…