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RESEARCH NOTE E116 October 2004ROI ANALYSIS YOU CAN TRUST T M
The Real ROI from Microsoft Dynamics AX
THE BOTTOM LINE Independent research conducted by Nucleus showed that 75 percent of Microsoft Business Solutions-Axapta customers had achieved a positive ROI from Axapta with an average payback period of 23 months. The average deployment time was 13.4 months, with a range of 5 months to 36 months for a phased deployment. Microsoft Dynamics AX, (formerly Microsoft Business SolutionsAxapta), technology is an enterprise business planning application designed to help mid-market companies improve sales, finance, human resources, and other business operations. Key components of the Microsoft Dynamics AX solution include the following: • Analytics tools, including a business analysis component for standard reporting and a financial management component for accounting and financial reporting. • Distribution and supply chain management tools, including logistics, trade, and warehouse management components. • E-commerce tools, including a commerce gateway based on Microsoft BizTalk Server and enterprise portal components to support partner, customer, and employee access to transaction information. • Manufacturing management tools including components for production planning and management, customized product development, and shop floor control. • A questionnaire tool to enable development of online surveys to gauge satisfaction of customers, partners, or employees. • Human resources management tools including components to support business process management, employee recruiting and management, balanced scorecard evaluations, and employee performance management. • Sales and marketing tools including components for marketing campaign automation and analysis, sales and marketing coordination, sales force automation, telemarketing, and sales management. • Tools to support design, customization, testing, and debugging of the Microsoft Dynamics AX environment to support a