Derivada
Aluno:_______________________________________________________________________
Data:______/______/______.
1° Explique baseado nas aulas o que é, e como funciona uma O.S. (ordem de serviço). “1,0”
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2° Explique e detalhe os tópico da sigla 5W1H, na criação e fechamento de OS. (Why, Where, Who, What, When, How), “1,5”