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Agile, secure, Reliable: World-Class Customer service in the Cloud

Contents
2 4 6 8 Introduction Business Benefits It Benefits Rightnow Product Focus

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Why DelIveR CustomeR seRvICe In the ClouD?
In a volatile and hyper-competitive market, delivering exceptional multichannel customer service consistently is essential. But delivering world-class service on tight budgets and to even tighter deadlines is a tough challenge for even the largest organizations. That’s why so many of the world’s most successful organizations choose to deliver customer service in the cloud.

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“With our growth rate continuing to climb, RightNow helps our customers receive the support they need in real-time, our contact center agents be more productive and helpful, and our executive and product development teams receive detailed feedback to continue to improve our customer’s experience.”
Michele Watson, Vice President of Global Customer Care, Match.com

Organizations across the globe are making the move to the cloud to help them:

• Refocus resources on the core business • Foster innovation by freeing up skilled IT staff • Improve agility with flexible tools and a scalable platform This eBook is a short introduction to the many benefits of moving customer service to the cloud. Links to further resources can be found on the final page.

• Reduce costs and accelerate ROI • Get more flexibility for less capital outlay • Harness world-class performance and reliability • Deliver airtight security and rigorous compliance

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smARt BusIness
As companies look for new ways to survive and prosper in rapidly changing markets, IT leaders are under increasing pressure to demonstrate the value that technology brings to the table. Boardroom demands to do more with less are nothing new, but now cloud services are making it easier to meet those expectations.
Rapid iMpleMentation total flexibility

Getting to market first is critical to building competitive advantage.