psicologo

1523

Technology of relations as device of humanized attendance in basic attention to health in the perspective of access, sheltering and attachment

Márcia Oliveira Coelho 1
Maria Salete Bessa Jorge 2

1

Centro de Saúde da
Família Roberto da Silva
Bruno, Prefeitura
Municipal de Fortaleza.
Avenida Borges de Melo
910, Nossa Senhora de
Fátima. 99999-999
Fortaleza CE. [e-mail] 2
Departamento de Saúde
Pública, Universidade
Estadual do Ceará.

Abstract To health workers and users the technology of relations as a device of humanized attendance in basic attention, highlighting the categories access, sheltering and attachment can present diverse meanings and have a subjective nature to treat with each one of different interests of subjects involved in construction of health. Thus, the objective of this research is to discuss how users and workers notice the access, sheltering and attachment as soft technology in basic attention in city of Fortaleza, Ceará
State. The research has a descriptive nature, focusing on qualitative analysis, having as theoretical basis the soft technology in attention to health. The data were collected in the context of twelve focal groups with 70 workers of Basic Units of Family
Health and clinical interview with 30 users. To analyze the data, it was followed the technique of thematic categorical content. The results suggested that technologies of relations in actions of health indicate the need of respect, effective relations in work, resolutivity in attendance, access to information among staff members and among these and users.
Key words Technology of relations, Actions of health, Basic attention

Resumo Para os trabalhadores da saúde e usuários, a tecnologia das relações como dispositivo do atendimento humanizado na atenção básica, destacando-se as categorias acesso, acolhimento e vínculo, podem apresentar significações diversas e ter uma natureza subjetiva no lidar com cada um dos