Operations manager
2780 palavras
12 páginas
Operations Manager Job DescriptionRESPONSIBILITIES
A. Operations manager is responsible for a staff of 90-120 personnel including mechanics, detailers and all chauffeurs. This includes keeping staffing at proper levels (between 1.5 and 2 Chauffeurs per vehicle), including interviewing and new hire paperwork, and maintaining professionally trained Chauffeurs, mechanics and detailers. The Operations Manager will be responsible for the new Chauffeur training in the absence of the Vice President of Operations and is responsible for ongoing training classes.
B. The operations manager reports directly to the Vice President of Operations or the General Manager in the Vice President’s absence.
C. Excellent communication skills are mandatory with the General Manager, the V.P. of Operations, V.P. of Business Development, the customer service manager, head and lead chauffeurs, mechanics, detailer, and chauffeurs. Communication is a must and can not be violated in any way, shape or form. Communication plays a very high role in this position.
D. In the absence of the V.P. of Business Development, the operations manager is responsible for the monitoring of productivity in the sales department and for quote approvals. Critique and govern incoming contracts from sales. The Operations Manager must be able to use the reservation system to make reservations, and have a strong knowledge of the sales techniques.
E. Daily scheduling and dispatching (in the absence of an assistant) of the chauffeurs and maintaining a list of on call and "ready" chauffeurs is mandatory 24 hours a day/7 days a week. In the event of slow days, post chauffeurs at high volume points of interest to increase business.
F. It is the responsibility of the Operations Manger to ensure that Chauffeurs receive training for their class B license within 60 days of employment and get checked out in large and specialty vehicles to ensure that all limousines are driven by qualified Chauffeurs.