SUMRIO TOC o 1-1 h z t Ttulo 21Ttulo 31Ttulo 41Ttulo 51Ttulo 61Titulo Apndice e Anexo1 HYPERLINK l _Toc338449006 1 INTRODUO PAGEREF _Toc338449006 h 3 HYPERLINK l _Toc338449007 2 OBJETIVO PAGEREF _Toc338449007 h 4 HYPERLINK l _Toc338449008 3 DESENVOLVIMENTO PAGEREF _Toc338449008 h 5 HYPERLINK l _Toc338449009 3.1 CENRIO DA NOSSA LOCADORA PAGEREF _Toc338449009 h 5 HYPERLINK l _Toc338449010 3.2 DIFERENA ENTRE E-BUSINESS E E-COMMERCE PAGEREF _Toc338449010 h 7 HYPERLINK l _Toc338449011 3.2.1 e-commerce PAGEREF _Toc338449011 h 8 HYPERLINK l _Toc338449012 3.2.2 e-business PAGEREF _Toc338449012 h 9 HYPERLINK l _Toc338449013 3.3 CRM E E-BUSINESS. PAGEREF _Toc338449013 h 11 HYPERLINK l _Toc338449014 3.3.1 Dados de Clientes reunidos na locadora de livros. PAGEREF _Toc338449014 h 11 HYPERLINK l _Toc338449015 3.3.2 Classificao dos clientes potenciais. PAGEREF _Toc338449015 h 12 HYPERLINK l _Toc338449016 3.3.3 Locaes cruzadas. PAGEREF _Toc338449016 h 12 HYPERLINK l _Toc338449017 3.3.4 Gerir o cash flow. PAGEREF _Toc338449017 h 12 HYPERLINK l _Toc338449018 3.3.5 Gesto da equipe. PAGEREF _Toc338449018 h 12 HYPERLINK l _Toc338449019 3.3.6 Planejar o futuro. PAGEREF _Toc338449019 h 13 HYPERLINK l _Toc338449020 3.4 SEGURANA NO DESENVOLVIMENTO DE APLICAO WEB. PAGEREF _Toc338449020 h 13 HYPERLINK l _Toc338449021 3.4.1 Vulnerabilidades comuns PAGEREF _Toc338449021 h 14 HYPERLINK l _Toc338449022 3.4.2 Utilizaes de firewalls e protocolo HTTPS. PAGEREF _Toc338449022 h 15 HYPERLINK l _Toc338449023 3.4.2.1 Firewalls PAGEREF _Toc338449023 h 15 HYPERLINK l _Toc338449024 3.4.2.2 HTTPS PAGEREF _Toc338449024 h 15 HYPERLINK l _Toc338449025 3.5 SISTEMAS OPERACIONAISMVEIS PAGEREF _Toc338449025 h 16 HYPERLINK l _Toc338449026 3.5.1 Palm OS PAGEREF _Toc338449026 h 17 HYPERLINK l _Toc338449027 3.5.2 Windows Mobile PAGEREF _Toc338449027 h 17 HYPERLINK l _Toc338449028 3.5.3 Symbiam PAGEREF _Toc338449028 h 18 HYPERLINK l _Toc338449029 3.5.4 Linux