The Phone House

Call Quality Practices 2010 Measuring the Customer Experience While companies can measure customer satisfaction through customer focus groups, customer contact follow-up telephone surveys, and written satisfaction surveys, the results are often not timely enough or detailed enough to help individual agents understand their impact or contribution. A call monitoring session on the other hand, if done correctly, can instantly deliver a wealth of customer information, gauge individual…

avião 6) the old woman need help A mulher velha precisa de ajuda 7) the teacher teach English O professor ensina ingles 8)she likes to cut paper Ela gosta de cortar papel 9) i´ll go to put a piercing Eu vou colocar um piercing 10) he drives very bad Ele dirigi muito mal 11) Babies cry so much Os bebes choram muito 12) I want to play Eu quero jogar 13) I wanna you Eu quero você 14) I wanna have a notebook at finality course Eu quero un notebook no final do curso 15)i want to…

1. Fill in the blanks with the correct possessives. a. Jane and Bill live with ______ parents. b. That’s a very good computer game, but I can’t remember ______ name. c. Marisa Monte has a great talent and ______ voice is excellent. d. Marisa Monte has a beautiful voice, but I prefer your voice to ______. e. Jennifer and has a new boyfriend. Ben is _____ name. f. You have a new computer. ______ computer is new. g. Those are my clothes. Those clothes are ______. h. They have their problems

Indice Capa 1 Indice 2 Greetings 3 Artigos Definidos e Indefinidos 3 Pronomes - Retos, Oblíquos, Possessivos, Reflexivos, Demonstrativos, Interrogativos e Indefinidos 4, 5, 6 Adjetivos 6, 7 Estrutura das Frases 7 Plural de Substantivos 7, 8 The alphabet;numbers 8, 9 Palavras uteis turismo 9, 10 Data / Hora 10, 11 Como se pergunta as horas 11, 12 Verbo To Be 12 Verbo To Do 12, 13 Verbo To Have 13 Para dar precisão 13, 14 Para pagar 14 Para dar instruções 15 Para se…

Management for Creative People Manage the mundane - create the extraordinary Mark McGuinness www.wishfulthinking.co.uk @markmcguinness First published on www.businessofdesignonline.com S ome rights reserved This e-book published by Mark McGuinness, London 2007 Text © Mark McGuinness 2007 This e-book is published under a Creative Commons licence which allows you to copy and distribute the e-book as long as you keep it intact in its original format, credit the original…

escreve-se sempre em maiúsculo. ------------------------------------------------- Use you para dizer tanto você quanto vocês. Como utilizar o pronome IT? 1. Empregamos o pronome it quando nos referimos a um fenómeno, objeto, coisa, animal, etc. Ex.: The dress is ugly. - It's ugly. 2. Utiliza-se também o it para sujeito oculto ou inexistente. Ex.: It is raining. Outros usos do IT 1. O pronome it também é usado em frases como: It is hot today. (Hoje está quente.) What time is it? It is 6…

A RURAL ICT TOOLKIT FOR AFRICA AFRICAN CONNECTION Centre for Strategic Planning Funding for the preparation of this Toolkit was provided by the info Dev Program of the World Bank This Toolkit is available electronically at http://www.infodev.org/projects/telecommunications/351africa/RuralICT/Toolkit.pdf (World Bank Publication information) Principal Authors: Andrew Dymond Sonja Oestmann of I ntelecon Research & Consultancy Ltd. Telecommunications &…

The Compendium of Physical Activities Tracking Guide KEY Blue text = new activity was added to the descritipon of that specific compendium code If compcode and METS columns are blank under 1993 this means that the 2000 compcode and METS was added to the new addition to the compendium If compcode and METS columns are blank under 2000 this means that the 1993 compcode and METS was removed from the new addition of the compendium 1993 01009 01010 01020 01030 01040 01050 01060 01070 02010 02011

bem acentuadas com relação ao português. Para que você não se perca, leia as seguintes observações: 1° - Saber os seguintes termos será muito útil ao longo do seu curso:       Noun: substantivo = palavra com que se designa um ser ou objeto = house, door, car, sky, water. Adjective: adjetivo = palavra que qualifica o substantivo a que está ligado: blue, wonderful, hot. Verb: verbo = palavra que designa os processos, o estado, a ação, os fenômenos: to rain, to go, to be, to pretend,…

acentuadas com relação ao português. Para que você não se perca, leia as seguintes observações: 1° - Saber os seguintes termos será muito útil ao longo do seu curso:       Noun: substantivo = palavra com que se designa um ser ou objeto = house, door, car, sky, water. Adjective: adjetivo = palavra que qualifica o substantivo a que está ligado: blue, wonderful, hot. Verb: verbo = palavra que designa os processos, o estado, a ação, os fenômenos: to rain, to go, to be, to…