Information systems as an instrument for quality programs

Information Systems as an Instrument for Quality Programs
José A. M. Xexéo1 , Ana Regina C. da Rocha1 , Álvaro Rabelo Alves Júnior2,3 J. R. Blaschek4
1

Programa de Engenharia de Sistemas e Computação COPPE, UFRJ – RJ, Rio de Janeiro, Brasil. 2 Universidade Federal da Bahia, Salvador, Bahia, Brasil. 3 Fundação Bahiana de Cardiologia, Salvador, Bahia, Brasil. 4 Pontifícia Universidade Católica do Rio de Janeiro, RJ, Rio de Janeiro, Brasil

Abstract
In the current context of the economy there is a general consensus that the assimilation, dissemination and application of quality management techniques and the intensive use of information systems (IS) are critical factors to the success and the survival of organizations. In this scenario there is no exception for institutions providing health services. Studies in the hospital segment also establish this interdependence between quality, information and competitivity. Corporate information analysis generate trends and establishes cause and effect relationships to support decision-making at the various organizational levels. Therefore, information is an agent of change, quality is information intensive and the IS play a crucial role in the process. There are several reports on literature about attempts to implement quality programs in hospitals. Most of these experiences have adapted procedures related to methodologies well proven at manufacturing plants. This, nevertheless, seems to fail in meeting the specificity of the service area. A methodology is, therefore, required to guide managers in the implementation of quality programs in health organizations supported by information systems. This article proposes a methodology and presents the case study that has validated it. The objective of proposed methodology is to guide the implementation of Information Systems supported Quality Programs in health care organizations. The validation was carried out at Fundação Bahiana de Cardiologia, Cardiology and Cardiovascular Surgery