Case Lam Uol

FOR THE DEGREE OF PHILOSOPHY DOCTOR (PH. D.) O USO DE FERRAMENTAS QUANTITATIVAS EM CALL CENTERS – O CASO CONTAX MARCO AURÉLIO CARINO BOUZADA 2006 CHAIRMAN: PROF. EDUARDO SALIBY DEPARTMENT: ADMINISTRATION This thesis describes – with the aid of a case study – the deployment of a set of quantitative tools to deal with part of the operation problems found in the call center of a large brazilian company in this industry called Contax, and discusses its usability. The question is…

en France et au Sénégal. Tese (doutorado). Departamento de Educação. Université de Montréal, Montréal. Atauri, J.A, Bravo, M.A e Ruiz, A. (2000). Visitor’s Landscape Preferences as a Tool for Management of Recreational Use in Natural Areas: a case study in Sierra Guadarrama (Madrid, Espanha). Landscape Research, Vol. 25, No. 1, p. 49–62. Aubertin, C. E Vivien, F.D. (1998). Les Enjeux de la biodiversité. Paris: Economica. Azevedo, S.K.S.D e Silva, I.M. (2006). Medical and religious plants

umbrella as to adapt them to the understanding of transnational’s companies in different cultural contexts of the matrix. It also makes an ethnographic study to understand the complexity of the process of understanding local cultures, having as real cases seven communities in southern Mozambique. Keywords: Communication; Transculturality; Relationship of sense. 1 Mestre em Comunicação Social- Processos Comunicativos e Práticas Sociais pela Faculdade de Filosofia e Ciências Humanas da…

punishment of the wrong party, that also originated from the Paresi, allow to watch certain codes that govern social relationships, and such codes consist of values like reciprocity and predation. In spite of its ethnographic aspect, we believe that the case presently analyzed can contribute to a theoretical reflection done at present at South-American Ethnology about the question of war and partnership among the people of this region. keywords myth and ritual relationships, Paresi…

listadas na Tabela 1, com base na dissolução na lavra de 116 g de KCl, 122 g de NaCl e 208,7 g de MgCl2 por 1.000 g de água. Tabela 1 - Características da Salmoura alimentada na Usina o Composition for Feed Brine at 50 C (g/1,000g of H2O) Compound Base Case Low MgCl2 Low KCl MgCl2 204.4 170.7 235.7 KCl 116.6 116.6 96.0 NaCl CaCl2 122.0 5.0 145.0 5.0 103.0 5.0 CaSO4 3.0 3.0 3.0 H2O 1,000.0 1,000.0 1,000.0 Temperature 50 C o o o 50 C 50 C 3.1.2…

concorre; assim, para fazer do chefe idealizado um objeto de amor único, e introduzi-lo como ideal do ego. · Uma objeção pode ser feita, no entanto, a .tal descrição: os indivíduos.. nã() são inteiramente tomados na psicologia social· .eles "?nt~n]lam existindo como seres diferenciados e, logo, capaz~s· de nva~~m ~tre si par~ ocup!U' o lllgll.r do preferido do pai. Fr"!ld prevm tal Objeção. É.'claro que existem sentimentos de ciÚn\es os irmãos, diz ele. É possível mesmo afirmar, sem…