Project-based learning course design: a service

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Int. J. Services and Operations Management, Vol. 11, No. 3, 2012

Project-based learning course design: a service design approach
Rui M. Lima*
Department of Production and Systems, School of Engineering,
University of Minho, Campus of Azurém,
4800-058, Guimarães, Portugal
E-mail: [e-mail]
*Corresponding author

João Mello da Silva
Production Engineering, Faculty of Technology,
University of Brasília, Campus Darcy Ribeiro,
CEP 70910-900, Brasília, Brazil
E-mail: [e-mail]

Natascha van Hattum-Janssen
Research Centre for Education,
University of Minho, Campus of Gualtar,
4710-057, Braga, Portugal
E-mail: [e-mail]

Simone Borges Simão Monteiro and
João Carlos Félix de Souza
Production Engineering, Faculty of Technology,
University of Brasília, Campus Darcy Ribeiro,
CEP 70910-900, Brasília, Brazil
E-mail: [e-mail]
E-mail: [e-mail]
Abstract: Engineering education is becoming increasingly focused on developing competences, creating meaningful learning experiences and paying special attention to professional profiles as required by accreditation bodies.
Project-based learning (PBL) is one of the approaches that is regarded as an adequate response to the current demands of engineering education. PBL is, by definition, based on interdisciplinary integration, so the design process is based on complex interdisciplinary requirements and interactions demanding systematic and standardised approaches. This work aims to develop a service design framework for the development of a project-based curriculum, which is regarded as a specific interpretation of service design. A service design approach based on structure, process and outcome dimensions is related with a set of methodological dimensions. This framework is connected with curriculum development levels to build a design model for PBL courses.

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Project-based learning course design