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Practice-Based Learning work making

Communication SKILLS

A resource commissioned by the Making Practice Based Learning Work project, an educational development project funded through FDTL Phase 4 Project Number 174/02 and produced by staff from the University of Ulster.

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Author

Tara Dixon, Project Manager, University of Ulster Martin O’Hara, Management Consultant

www.practicebasedlearning.org

Communication Skills

contents
Aims and Learning Objectives Introduction Section 1: The Communication Process Section 2: Active Listening Skills Section 3: Non-verbal Communication Section 4: Giving Constructive Feedback Section 5: Questioning Skills Section 6: Presentation Skills Appendix 1 References

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Communication Skills

COMMUNICATION SKILLS
Aims and Learning Objectives

Aims

This resource has been compiled to give a general introduction to effective communication for practice educators. In the first section, the key components of the communication process will be discussed. The basic skills required for effective communication will be explored in the next few sections, and some specific contexts for communication, including giving presentations and feedback meetings, will be examined.

Learning Objectives

On completion of this resource, you should be able to: • • Identify the key components of the communication process. Identify some typical problems that can arise in the communication process and demonstrate knowledge of skills to overcome these. • • Demonstrate increased awareness of forms of communication and social behaviour. Identify and use strategies for managing specific contexts for communication, including giving presentations.

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COMMUNICATION SKILLS
Introduction

As we progress through our careers in the health or social care environment, the sorts of skills that are critical to our success can change and evolve. Many of us are first responsible for