Plano de carreira 2013

PBC Goals

Increase T-shaped skills through experience and deep knowledge in PBS.

* Develop Knowlege inside the teams tracking knowledge

* CoE Instructor

* Titans Team Leader

Deepen and focus on leadership skill people. To achieve this I will continue my mentoring and begin to attend postgraduate in areas related to leadership and / or management of people.

* Coaching

Emidio Ricardo - I gave him constantly feedbacks about his approach with the team. This approach was hard and with no coaching. Ricardo was developing it since I was asking him to handle the most of Billing issues to be reviewed with CSRs and teaching them how to handle next time. I added him in CSRs trainning, WUM leadership and daily bases problem solving. With his visibility with the team was growing up and he was promoted to B6. Patricia Calabria - In 2012 with my manager's intruction I was responsible to atribute more functions and responsability to Patricia in order to follow her growth. It was a plan to integrate and construct a new image to her in the team. My suggestion to my manager was move her to Canada portion as the focal since one of the best CSR from the team was leaving IBM. With that Patricia needed to organize the Canada brand and with the TL write down all Canada process. CSR and TL working with Process Consultant were able to validate all processes written by us and be published per Process Consultant. It was the greatest and highest achievement to Canada Team/position in 2 years. With that in October, 2012 Patricia Calabria was promoted to B6. Ana Carolina - During 2012 TL worked with the CSR in order to assume TL position with the team. We had time to discuss action plans in the team, strategy, Leadership. Ana Carolina was suggested as my backup by me to my manager after I noticed her pro activity, interest and potencial in being a TL. She is now acting as TL with ISS Team. * Mentoring in Leadership with Second Line Regina Shizuno * Mentoring in Personal