Pest

4. Interest groups

Picture 1 – Stakeholders diagram
With these interest groups we can now identify their powers and expectations and establish the politics priorities though the power matrix. Power Matrix | Interest level | Power | | Low | High | | Low | Community | SuppliersEmployees | | High | Government | CostumersBoard of Directors | CSR Policies
Employees:
* Intranet learning facility for employees. * Scheme enabling employees to lease high-spec PCs at low price. * Free and confidential helpline for employees on all matters. * Sessions with employees to communicate what harassment and discrimination actually mean, how to recognize them, and how to take action. * A charity aiming to help those with mental health problems in the work place.
Costumers:
* All employees are expected to behave respectfully and honestly in all their dealings with customers and the general public in accordance with the principles set out in this Code. * Provide safe, value for money, high quality, consistent, accessible and reliable services to its customers. * Act in accordance with fair business, marketing and advertising practices and take all reasonable steps to ensure the safety of our services.
Shareholders
* Conduct operations in accordance with the principles of good corporate governance. * Provide timely, regular and reliable information on the business to all the shareholders.
Community
* Operations touch members of the community daily, whether as customers, neighbours, employees, businesses or residents. Committee fostering good relationships with the communities in which we work and building community partnerships that deliver positive change. * When developing services have a role to play in improving services for the community as a whole and not just individual customers.
Suppliers
* Respect the business partners such as suppliers and dealers and work with them through long term relationships