Mercados turísticos

FIRST CHOICE

TRAINING
MANUAL

Presented By Marlene Sousa

Introduction

First Choice it is leader on market in to leisure travel companies. The original name of this company is TUI UK Limited, part of the TUI Travel PLC Group of companies - the UK's leading leisure travel company.
They are members and have branches in companies such as:
• ABTA - Registered with the Association of British Travel Agents to Ensure our practices are amongst the best in the business.
• ATOL -Air Travel Organizers’ Licence (ATOL) no. 2524. These Guarantees of customers not lose money or become stranded if their tour operator is unable to fulfill their booking.
• FTO - First Choice is also part of the Federation of Tour Operators. They are committed to the improvement of health, safety, hygiene and regulatory conditions at overseas destinations.
First Choice operates in over 16 countries, currently operates as close to 14,000 employees.
The group works in four sectors, each one offering a particular type of leisure travel experience. Them offers are variety such a the customer that can buy a two weeks trip in France, or a costumer that would like to walk in Kilimanjaro, also travel to costumer that would like to cruise the Caribbean, First Choice has as main objective to satisfy all customer needs during their leisure travel or providing more products or services that costumers could be need during the holidays (unstated needs).
This a market that has rapidly changing, and First Choice are leading with regard to innovation and differentiated leisure travel experiences for their customers.

Communication Skills

Face to face First Choice staff training to provide the best costumer service ever, so it is very important to First Choice that the staff knows and improve all the time them communication skills, one of the most important it is face to face,