Hotel reservations
615 palavras
3 páginas
Hotel Reservations Avenueshttp://www.youtube.com/watch?v=stTo50kFVSA&feature=related
1ª parte
Telephone Reservation: (Desirée & Dionéia)
Receptionist: Good Morning! Thank you for calling Clarion hotel, This is Emily, How may I help you?
Megan: Good morning! I’d like to make a reservation please…
Receptionist: For what date Ma’am?
Megan: Friday, 17th of September
Receptionist: Yes, Ma’am This is Friday Available. For how many nights are you going to stay?
Megan: For three nights.
Receptionist: For how many person Ma’am?
Megan: For two.
Receptionist: What type of room do you prefer to stay in?
Guest: Junior Suite.
Receptionist: Ok, What time would you like to check –in Ma’am?
Megan: We will arrive at 9am.
Receptionist: Your name please…
Megan: Megan Smith
Receptionist: Ma’am let me repeat Megan Smith… Morning; Echo; Garden; Nice; Sun; Morning; Idea; Tech and Ham?
Erlinda: Yes.
Receptionist: May I have your contact number Ma’am?
Megan: Yah Sure 0932159571
Receptionist: Thank you. Ma’am, How will the Bill Be Settled?
Megan: I will pay it in cash.
Receptionist: Ok Ma’am, Let me repeat… A reservation for Junior Suite Room for two on Friday, 17th of September, your stay will be for 3 nights. Would be that all?
Megan: Yes, Thank you!
Receptionist: My pleasure Ma’am, thank you for Calling Clarion Hotel.
Check-in with Reservation (Day S., Dayzinha e Cynthia)
Bellboy( Kevin): Good afternoon Ma’am! Welcome to Clarion Hotel!
Justine: Good afternoon! Where’s front the desk?
Bellboy( Kevin): This way Ma’am…
Receptionist 2( Jeneffer): Good afternoon Welcome to Clarion Hotel! I’m Jeneffer What can I do for you?
Justine: Good afternoon! I have a reservation last Monday.
Receptionist 2( Jeneffer): Ok! Ma’am, Can I have some form of ID please?
Justine: Here.
Receptionist 2( Jeneffer): Thank you Ma’am Del Castillo let me pull up