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Going Backwards: Reverse Logistics Trends and Practices

Going Backwards: Reverse Logistics Trends and Practices

University of Nevada, Reno Center for Logistics Management

Dr. Dale S. Rogers Dr. Ronald S. Tibben-Lembke

© 1998, Reverse Logistics Executive Council

Contents in Brief
CHAPTER 1: SIZE AND IMPORTANCE OF REVERSE LOGISTICS CHAPTER 2: MANAGING RETURNS CHAPTER 3: DISPOSITION AND THE SECONDARY MARKET CHAPTER 4: REVERSE LOGISTICS AND THE ENVIRONMENT CHAPTER 5: EUROPEAN REVERSE LOGISTICS CHAPTER 6: INDUSTRY SNAPSHOTS CHAPTER 7: FUTURE TRENDS AND CONCLUSIONS APPENDIX A: LETTER/COPY OF SURVEY APPENDIX B: DATA TABULATION APPENDIX C: FOR MORE INFORMATION APPENDIX D: EDI 180 TRANSACTION SET GLOSSARY ENDNOTES INDEX ABOUT THE AUTHORS 1 37 73 101 137 159 187 211 219 235 241 255 267 277 281

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Rogers and Tibben-Lembke

Reverse Logistics

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Table of Contents
CONTENTS IN BRIEF ..................................................................................... V TABLE OF CONTENTS ................................................................................. VII LIST OF TABLES .......................................................................................... XI LIST OF FIGURES ....................................................................................... XIII AUTHORS’ NOTES ......................................................................................XV REVERSE LOGISTICS EXECUTIVE COUNCIL MEMBERS ...............................XVII PREFACE...................................................................................................XIX CHAPTER 1: SIZE AND IMPORTANCE OF REVERSE LOGISTICS 1.1 1.2 1.3 1.4 1.5 1

IMPORTANCE OF REVERSE LOGISTICS................................................. 1 REVERSE LOGISTICS ACTIVITIES ........................................................ 9 STRATEGIC USE OF REVERSE LOGISTICS .......................................... 14 REVERSE LOGISTICS CHALLENGES