Diploma hospitality (ingles)

Section 1: Build business relationships
1. List three reasons why good business relationships are good for business.
Your business gains a good reputation, potentially leading to more contacts and opportunities.
You are able to negotiate better contracts for your specific needs with favourable terms and conditions.
Suppliers are more likely to provide better quality products.
You will receive faster and better service.
The business has lower operating costs; for example, less marketing required, lower employee turnover.
Contracts can lead to better accounting practices and less likelihood of errors.
Less time and money is lost by management and staff solving problems.

2. What are three key factors to successful, long-term relationships?
Goodwill, trust and respect.
Clear and transparent communication.
Professional conduct.
Mutual benefits.
Commitment.
Dispute resolution mechanisms.

3. To gain trust in external relationships, the business and its representatives must share five common ideals. What are they?
Professional standards and conduct.
Alignment of ethics and values, especially relating to behaviour.
Common goals.
Good communication.
Trust and respect within the organisation.

4. There are a number of techniques you can use to develop trust and respect relationships. List four and give a brief explanation or example of each.
Communication - open, clear, two-way communication will ensure that all parties know what to expect from each other.
Ethics - both parties should share similar values and ethics in their business operation. Very different ethics can lead to conflict within the relationship unless a compromise can be reached.
Acknowledgement - acknowledge the difficulties and obstacles a person or business may encounter when providing products or services. Also acknowledge when a goal is successfully achieved or a client has provided exceptional service.
Understanding - recognise differences in viewpoints and attitudes