Communication functions and communication efficiency: case study by an executive secretary

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UNIVERSIDADE FEDERAL DE SANTA CATARINA Rozana Maria Warken Barcellos Letras – Secretariado Executivo em Inglês

COMMUNICATION FUNCTIONS AND COMMUNICATION EFFICIENCY: CASE STUDY BY AN EXECUTIVE SECRETARY

Advisor: Profº Dr. Celso Henrique Soufen Tumolo UFSC Supervisor: Profª Susana Maria Fontes

Florianópolis, November 2009.

1

Rozana Maria Warken Barcellos

COMMUNICATION FUNCTIONS AND COMMUNICATION EFFICIENCY: CASE STUDY BY AN EXECUTIVE SECRETARY

Conclusion College Degree submitted to the Department of Foreign Language and Literature at the Federal University of Santa Catarina, as part of the requirements for undergraduation in the Course Letras – Secretariado Executivo em Inglês. Advisor: Prof. Dr. Celso Henrique Soufen Tumolo

Florianópolis 2009

2

Este trabalho é dedicado a toda a minha família, especialmente aos meus filhos Michelle e Guilherme, e ao meu marido Nando, belos e esplêndidos em a Meus de

essência, estímulos estes que me impulsionaram buscar vida nova por a cada aceito se dia. privar

agradecimentos

terem

minha companhia pelos estudos, concedendo a mim a oportunidade de me realizar ainda mais.

3

ACKNOWLEDGEMENTS

I thank my advisor Prof. Dr. Celso Henrique Soufen Tumolo for his encouragement, sympathy and readiness to help me in activities and discussions about the progress and standardization of this monograph;

... to UFSC Supervisor Prof. Susana Maria Fontes for her patience; ... to all teachers for their dedication and enthusiasm throughout the course; ... to my classmates by the joy in the exchange of information and materials in a show of friendship and solidarity. … in special, to Renata Pomar Conde for helping me along the Course, and Ana Paula Demétrio for being together during this process; ... to my family for your patience in tolerating my absence; And finally, to LIFE for the opportunity given to me to share the great experience and for paying attention to the relevance of issues that

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