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Your ready-to-usetechnical support options.
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CustomerFirst
®
Adobe CustomerFirst is a portfolio of complimentary and fee-based service options that comes with every Adobe product you buy. Our award-winning service offers person-to-person technical support, Webmessaging, and unlimited 24-hour access to our technical information resources, as well as one-year subscription to Adobe Magazine.
How to use complimentary person-to-person support
You pay only the cost of the call. You may activate your support period at any time after you register a product. Each product has its own support duration. Technicians are available Monday through Friday, 6 A.M. to 5 P.M. Pacific Time.
Use your complimentary phone support period.
Your registered Adobe product includes a period of complimentary, person-to-person phone support that begins with your first call. Just dial the technical support number for the Adobe product you own, and you’re on your way to resolving your issue with our expert staff alongside you.
Look up your Adobe product’s technical support number
By e-mail By phone Send e-mail to techdocs@adobe.com with 499908 in the subject line. (No other message is necessary.) Call 800-879-3219 and listen to the automated directory.
How long your product’s complimentary support period lasts*
For Level I products Receive support for one incident for a first-time or upgrade† purchase.
Adobe Dimensions® Adobe FrameViewer® Adobe PhotoDeluxe® Adobe Streamline™ Adobe Type Manager® (ATM®) Type packages and products Limited Edition (LE) versions of products Not for Resale (NFR) versions of products
For Level II products Receive 90 days of support for a first-time purchase, or 30 days for an upgrade†.
Adobe Acrobat® Adobe Acrobat Distiller® Adobe Acrobat Exchange® Adobe Acrobat Pro Adobe After Effects® Adobe Font Folio™ Adobe FrameMaker® Adobe FrameMaker + SGML Adobe GoLive™ Adobe Illustrator® Adobe ImageReady™ Adobe