2011 Airline fraud report us

In association with
2011 Edition
Online Payment Fraud Practices & Benchmarks
Airline Online
Fraud
Report
Airline Online Fraud Report – 2011 Edition ii Report & Survey
Methodology
The CyberSource Airline Online Fraud Report, developed in association with Airline Information, is based on a survey of airlines from across of the globe, representing an estimated
40% of total worldwide online sales. Decision makers who participated in this survey were either ultimately responsible for, or had significant influence on, fraud management policies and decisions for their carrier.
Online sales experience levels range from airlines with less than three years to over ten years experience selling via the web (see Chart #1). The airlines participating in the survey ranged in size from less than $500 million1 in total annual sales to over $10 billion. Online sales from airlines participating in the survey totaled $62 billion in 2010.
The survey was conducted via online questionnaire by handl
Research and completed by 142 participants between
November 17, 2010 and January 31, 2011.
1. All $ amounts quoted are in USD
Airline Online Fraud Report – 2011 Edition
© 2011 CyberSource. All rights reserved. iii
Airline Online Fraud Report – 2011 Edition iv Table of Contents
EXECUTIVE SUMMARY.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
STAGE 1: AUTOMATED SCREENING.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Fraud Detection Tools.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Planned Tool Adoption 2011.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Common Fraud Risk Indicators.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
STAGE 2: MANUAL REVIEW.. . . . . . . . . . . . . . . . . . . . . . .