The Concierge

Avanços Tecnológicos. ABSTRACT The modernization of employment relations, together with the technological revolution, allows many professionals that exercise activities without the attending the workplace. Emerged the Home Office. But what is "Home Office”? Translating into Portuguese , the term means " Escritoire e m Casa " , this new way of working and has steadily grown and has become a reality for 10.6 million Brazilians, although the number of workers in Home Office ,…

fluxo / fluidez de trabalho ( Não-associado) ...possui um diploma de Bacharel em Artes e uma... ( Não-associado) (This reflects) work stream / (The result of) the work stream ...holds an AB magna cum laudae and is adjunct faculty member ...no redundancies pending ...não está prevista qualquer redução de efectivos na at the property... área... ( Não-associado) 1.6 hours / 2.09 hours / 1,6 horas / 2,09 horas / 0,94 horas ( Não-associado) 30 plus…

autoridades competentes; ü Promover a manutenção, limpeza e arrumação das áreas e equipamentos de uso do hóspede; Compilado por: Raimundo 5 ISPM-2012 De acordo com Martineli (2004), os sectores básicos de um hotel são: governança, recepção, concierge, reservas, vendas, eventos, alimentos e bebidas, manutenção e controladoria. Em alguns casos, os sectores se agrupam, formando um único sector (como por exemplo, o sector de reservas, vendas e eventos), isso dependerá do tamanho da…

BREAK: intervalo de um evento, reservado para um “cafezinho”. 39. COFFEE SHOP: cafeteria. 40. COLLECT CALL: ligação a cobrar. 41. COMUNICATING ROOMS ou CONNECTING ROOMS : quartos com comunicação entre eles, sem necessitar do uso do corredor. 42. CONCIERGE: pessoa escalada na recepção para dar informações a todo tipo de serviço solicitado pelo hóspede. 43. CONTINENTAL BRAEKFAST : leve desjejum ( pães, torradas e bebida). 44. CONTINENTAL PLAN (CP) : taxa cobrada para quarto e…

leaves. Work on Completion of the Course (Graduate in Business Administration) - Center of Business Sciences and Applied Social, University of the North of Parana, Porto Alegre north, 2011. ABSTRACT In this article we will understand the vital importance of administration, the economy and of some mathematical concepts used in our daily life, from now on we will have clear distinction between the factors of an enterprise and its impacts in the organizations,…

eram imensos, assim que o Technicolor foi desenvolvido, imediatamente foi incorporado em sua animação "Silly Symphonies". Em 1932, o filme intitulado "Flowers and Trees" conferiu-lhe o primeiro de seus 32 (trinta e dois) Oscars e logo em 1937 lançou "The Old Mill", o primeiro curta-metragem a empregar a técnica da câmara de múltiplos planos. Em 21 de dezembro de 1937, estreou o desenho animado "Branca de Neve e os Sete Anões", o primeiro desenho animado musical de longa-metragem e foi…

marítimos, qualidade nos serviços, excelência no atendimento. ABSTRACT The present work raised as study question the analysis and the comparison enters the infrastructure of the services disposal for the Costão Hotel of the Santinho Resort & Spa and for the Pacific Ship, of the Pullmantur. The method adopted for the elaboration of the research was the deductive one. In this direction, in elapsing of the research the opinion of 12 operators of tourism was looked to spoon, of 3…

performed about the market where Hotel Marina Palace is located, in order to understand the situation of the company, analysis of competitors, detailed profile of the target audience, marketing mix etc. The whole analyzes were made by research conducted by the group which the goal is provide a concise and assertive planning through the construction of valid and effective proposals. In the second part of the study, a diagnosis were built based on the market context, SWOT, Porter’s Forces,…

Administração Hoteleira. ABSTRACT The present study deals with hotel management, with specific focus on a small development in the city of Garden / MS, where was held the Supervised Required. The aim was to analyze the practices of hotel management. The literature review provides an overview of the status and trends of tourism and hospitality in the world, in Brazil, in the State of Mato Grosso do Sul and the city of Garden, and address is on the management and hotel…

a constant concern about the concept of customer loyalty and possible ways to measure it. Some companies build indexes based on measures of satisfaction, repurchase intention or the intention of the recommendation of the company or brand, others use critical levels, correlating the measure of fidelity according to the actions taken by users. This paper aims to demonstrate the process of building customer loyalty, given the need for realignment of organizations, before the new globalized…