Trabalho unip

utilização mais eficiente e eficaz dos canais de interação cliente-empresa e das informações contidas no atual banco de dados da DCCO com vistas à otimização deste relacionamento. Palavras chave: Liderança, Motivação, Comunicação, Trabalho em equipe. ABSTRACT This study verified among the leadership styles and management, which model is used in the relationship between superiors and colleagues in DCCO - Distributor Cummins from the Midwest. The work’s development was based on theories of some authors with some emphasis on leadership styles, motivation and communication. Analyzed the involvement of everyone within the organization in search of a perfect timing, involving all areas with the same goal. It is noticed that the distributor is concerned with the role of the supervisor who also need to have technical and administrative expertise, should also have the ability to motivate, lead, unite and coordinate a group of professionals which they relate daily. It was noted that employees are concerned with the responsibility to develop a team work, within the standards and qualities required by the pattern of distribution to meet and satisfy customer needs as quickly as possible, by using more efficient and effective channels of customer-company and the information contained in the current database DCCO in order to optimize this relationship. Keywords: Leadership, Motivation, Communication, Teamwork SUMÁRIO 1. INTRODUÇÃO 6 2. DESENVOLVIMENTO 7 2.1 - FUNDAMENTOS

relacionar-se com o restante da organização para que haja um bom funcionamento e melhoria do desempenho organizacional. Quando a liderança tem comportamento equivocado e fora dos padrões ético, causa o descontentamento dos colaboradores e quem sofre as conseqüências são os clientes. Assim, este trabalho busca estratégias de liderança e relacionamento para solucionar os atuais problemas que a empresa analisada vem enfrentando. Nessa consultoria será verificado o comprometimento de todos…