Itil v3

ITIL Version 3 Service Design

ITIL V3 – Service Design

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The ITIL Core consists of five publications. Each provides the guidance necessary for an integrated approach, as required by the ISO/IEC 20000 standard specification:
• • • • •

Service Strategy Service Design Service Transition Service Operation Continual Service Improvement.

ITIL V3 – Service Design

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I N D I C E
Foreword.............................................................................................................10
OGC’s foreword ............................................................................................................ 10 Chief Architect’s foreword............................................................................................. 10

Preface ...............................................................................................................12
Contact information....................................................................................................... 13

Acknowledgements.............................................................................................14
Chief Architect and authors .......................................................................................... 14 ITIL authoring team....................................................................................................... 14 Mentors ......................................................................................................................... 14 Further contributions ..................................................................................................... 15
The ITIL Advisory Group .................................................................................................. 15 Reviewers ......................................................................................................................... 15

1 Introduction